Customer Moving Preparation
We appreciate your service. However, to ensure the safety of our moving staff and customers, certain restricted and dangerous items cannot be loaded onto our trucks. Our Hazardous Materials list includes items banned by federal law from transport on our vehicles. The Irreplaceable Items list highlights belongings we strongly recommend you transport separately. In either case, we are happy to load these items into your personal vehicle and unload them at your destination. Please note that failure to comply with our restricted items policy may result in termination of your moving contract.
Restricted Items
- Fire Extinguishers, Batteries
- Matches, Lighters, Aerosols, and Chemicals
- All types of Fireworks
- Pesticides, Poisons, Ammonia and Fertilizer
- All Cleaning Products, Paints and Paint Thinner
- Solvents and Bleach
- Propane Tanks and Gasoline
- Car Batteries and Motor Oil
- Charcoal, Lighter Fluid, and Kerosene Fuels
Please bare in mind that at each stop we make, it is your responsibility to ensure your driveway and/or sidewalk have been cleared of obstacles.
Vehicles in the driveway, or parked very near the entrance to your driveway, may interfere with parking the truck.
In the winter, remove any snow from the driveway and sidewalks. This is for the safety of your belongings and for the safety of our Crew. It also minimizes the amount of snow being dragged into your home with each trip. While we are more than happy to shovel a sidewalk for you, keep in mind that the time we spend shoveling is still time that you are paying for
As a rule of thumb, the heavier the contents, the smaller the box should be! Instead of packing the largest box with the heaviest items, pack them in small boxes instead. Also, ensure that each box is closed properly and taped shut. This way you can be sure the boxes are able to support the weight and your movers can keep moving at full speed.
Clearly label each box. This will save your time and your sanity because your Crew will be able to quickly move boxes to the correct spot without asking you for direction.
For apartment and office buildings with multiple elevators, check with a building manager or maintenance personnel to find out if it is possible to reserve an elevator for your movers. If reserving an elevator is not possible, find out when there is the most elevator traffic and we will work with you to schedule your move around these busy times when possible.
If you are moving to or from a location with busy streets, reserve enough parking spaces as close to the entrance as possible.
When possible, please arrange to have a babysitter or pet-sitter for the duration of your move. While we love kids and pets, the extra care required when moving with children or pets present may slow down the process and add time to your move.
By law, we cannot disconnect gas or water lines on stoves, washers, dryers, refrigerators or any other appliances. Please have these disconnected in advance to prevent any delay during your move.